TapQuality
Platform
Q Optimizer
AI agent that manages campaigns 24/7
Voice AI
Screen and qualify callers before routing
Integrations
Close the loop with your ad platforms
Medicare
CMS-compliant scripts and enrollment targeting
PricingBlog
Log inGet started
TapQuality

The buy-side platform for
inbound phone calls.

Platform
Real-Time BiddingCampaign ManagerPropensity ScoringPerformance Intelligence
Solutions
Q OptimizerVoice AIIntegrationsBlog
Company
AboutContactPrivacyTerms

Stay in the loop

Insights on call buying, RTB, and performance marketing.

© 2026 TapQuality. All rights reserved.

SOC2 Type II Compliant

Built from scratch
for voice AI

Voice AI isn't a feature we added — it's foundational. Every call flows through intelligent screening before it reaches your agents, because that's how a modern call platform should work.

Get started
INTEGRATED VOICE EXPERIENCE
67%

of inbound calls are unqualified

Your agents waste hours on wrong numbers, tire kickers, and robocalls. Every unqualified call costs money — agent time, missed opportunities, and lower close rates across the board.

What if every call was pre-screened?

  • Caller intent verified before routing — only real buyers reach your agents

  • Structured data collected and passed to agents — name, intent, answers, sentiment

  • 24/7 availability with voicemail when agents are offline — never miss a lead

How it works

Five steps from ring to routed — all before an agent picks up.

1

Call arrives

Inbound call hits your tracking number from any source

2

AI greets caller

Custom greeting with branded voice — warm, natural, instant

3

Qualifying questions

Configurable question flow — yes/no, open-ended, multiple choice

4

Route decision

AI determines: route to agent, reject politely, or take voicemail

5

Context handoff

Agent receives caller name, intent, answers, and sentiment score

Step 1

Call arrives

Inbound call hits your tracking number from any source

Step 2

AI greets caller

Custom greeting with branded voice — warm, natural, instant

Step 3

Qualifying questions

Configurable question flow — yes/no, open-ended, multiple choice

Step 4

Route decision

AI determines: route to agent, reject politely, or take voicemail

Step 5

Context handoff

Agent receives caller name, intent, answers, and sentiment score

Conversion impact

Numbers from teams that screen before they route.

3.2x

Higher conversion rate on screened calls vs. unscreened

47%

Reduction in agent handle time with pre-collected context

24/7

Availability with after-hours voicemail and callback scheduling

< 30s

Average screening duration before routing to agents

Fully configurable per campaign

Every campaign gets its own voice AI configuration — greeting, questions, routing logic, and after-hours behavior.

Voice AI ConfigurationActive
Greeting

“Thank you for calling. Before I connect you with a specialist, I’d like to ask a few quick questions to make sure we pair you with the right person.”

Voice:Sarah — Professional
Question Flow
1Are you currently enrolled in Medicare?Yes / No
2Which type of coverage are you interested in?Multiple choice
3What is your zip code?Open-ended
Routing Rules
Enrolled in Medicare = YesRoute to Medicare agents
Enrolled in Medicare = NoReject with referral message
No answer after 2 attemptsSend to voicemail
After Hours
Voicemail with callback scheduling
Max Duration
45 seconds

Stop wasting agent time on unqualified calls

Let voice AI handle the first 30 seconds so your team can focus on closing.

Get started